Facebook, Instagram and TikTok
With Pro, owners and admins can connect your social accounts so their messages and leads land in your inbox.
Facebook and Instagram
Section titled “Facebook and Instagram”The Facebook and Instagram connection brings in:
- Messenger messages to your Facebook Page
- Instagram direct messages
- leads from your Facebook lead ads
To connect it:
- Go to Connections and click Facebook and Instagram under Your accounts.
- Sign in to Facebook and choose the Pages and accounts to connect.
- Under Pages and accounts, choose which inbox each one’s messages go to.
You can reply to Messenger and Instagram messages from the thread. Like WhatsApp, Meta limits replies to 24 hours after the customer’s last message; the connection’s page explains Replying after 24 hours.
TikTok
Section titled “TikTok”The TikTok connection brings in leads from your TikTok Instant Form ads. TikTok direct messages aren’t available.
- Go to Connections and click TikTok under Your accounts.
- Sign in to TikTok and allow access to your ad accounts.
- Under Ad accounts, choose where Leads go to.
Each ad account shows whether it’s Receiving leads.
How these leads arrive
Section titled “How these leads arrive”Lead ad leads become lead messages in the right inbox, with the contact’s details and any company and job title they gave. Their source and campaign show on the thread, and count in your reports.