Connect your own WhatsApp Business account to receive and reply to WhatsApp messages in Threadkite. You own the account and pay WhatsApp directly. Connecting it needs Pro, and owners and admins connect accounts.
Connect WhatsApp
Section titled “Connect WhatsApp”- Go to Connections and click WhatsApp under Your accounts.
- Answer Which inbox should WhatsApp messages go to? You can change this later.
- Sign in to Meta and choose your WhatsApp Business account, or create one.
- Pick the number to use and confirm it with the code Meta sends.
Meta bills you directly for WhatsApp conversations.
Once connected, WhatsApp messages from customers land in their threads like any other message.
Replying and the 24-hour window
Section titled “Replying and the 24-hour window”WhatsApp lets businesses write freely for 24 hours after the customer’s last message. After that, you can only send an approved template: a message WhatsApp has checked in advance, with parts you fill in.
In the reply box:
- Inside the window, choose the WhatsApp tab and write as normal.
- Outside it, choose a Template under Choose a template… and fill in every part before you send.
Templates are marked as Marketing template or Service template.
Templates
Section titled “Templates”Your approved templates show under WhatsApp templates on the WhatsApp connection’s page. Templates are approved by WhatsApp, not by Threadkite.
Checking the connection
Section titled “Checking the connection”The connection’s page shows its Health and when it was Last checked. Use Disconnect to stop using it.